المقسم الآلي 6 المكالمات Logs

مدير المقسم الآلي > المكالمات Logs is the telephony call record for the tenant. Use it to answer whether a call arrived, who took it, and when.

• Open مدير المقسم الآلي > المكالمات Logs.
• حدد the record type: All, Incoming, Outgoing, Missed, Internal or Voice Mails.
• Enter text in بحث.
• Set From Date and To Date.
• Use the clear control to reset the date filter.
• Review the returned records.

The date range defaults to the last 30 days. It opens with From Date 30 days back and To Date today. The empty state reads No المكالمات Logs Found, "Try adjusting your search filters".

An empty result is usually the filter, not the data. Widen the date range and clear the search text before you conclude that a call was never made. The date filter persists as you change record type, so a narrow range set on Missed carries over to All.

المكالمات Logs and المشرف المكالمات History are different records. المكالمات Logs is every call on the المقسم الآلي. المشرف المكالمات History (SUP 8) is the contact-centre view, with queue, wait time and recording. Use المكالمات Logs for "did this call reach us", and المكالمات History for "how was this call handled".

Figure key, المقسم الآلي المكالمات Logs

• مسار التصفح.
• Left navigation, with المكالمات Logs selected.
• Record type tabs: All, Incoming, Outgoing, Missed, Internal, Voice Mails.
• بحث field.
• From Date control.
• To Date control.
• Date filter clear control.
• المكالمات record table.