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المقسم الآلي 2.2 Manage extensions and phone numbers

المقسم الآلي 2.2 الأرقامs & Extensions

The الأرقامs & Extensions tab, "Configure phone numbers and extensions", holds the two things that make a user reachable: an internal extension, and an external number. Each has its own section with its own table and empty state ("No extensions assigned", "No phone numbers assigned").

  • Open the user record and select الأرقامs & Extensions.
  • Under Extensions, select Add Extension. Read the caution below before you do.
  • Review the assigned extensions. حدد Unassign on a row to remove one, then confirm.
  • Under الهاتف الأرقامs, select Add from Spare to assign an available external number.
  • Review the assigned telephone numbers and their row actions.

Extension and number are separate. An extension makes the user reachable from inside your organisation. A number from Add from Spare makes them reachable from outside it. A user with an extension and no number can be dialled by colleagues but cannot be called by a customer.

Add from Spare draws on the tenant's unassigned numbers. If the picker is empty, your tenant has no spare numbers to assign. الأرقامs are provisioned to the tenant by the platform: request more through support@ncsapp.com rather than looking for a purchase control on this page.

Figure key, الأرقامs & Extensions​

  • الأرقامs & Extensions tab, selected.
  • Extensions section heading.
  • Add Extension control.
  • Assigned extension rows, with their row actions.
  • الهاتف الأرقامs section heading.
  • Add from Spare control.
  • Assigned number rows, with their row actions.