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SUP 2.2 Add an agent to a queue

SUP 2.2 Add New الوكيل Form

Add الوكيل opens the Add New الوكيل dialogue.

  1. Open المشرف > الوكلاء.
  2. حدد Add الوكيل.
  3. حدد the Queue (حدد Option).
  4. Use بحث under حدد الوكلاء, and select the checkbox for each agent to add. The picker lists the tenant's agents by name.
  5. Set Priority. The form states the rule itself: "Lowest priority number is offered calls first."
  6. حدد Add, or إلغاء.

This form assigns existing agents to a queue. It does not create a person. An agent must already exist as a tenant user with telephony mapped (see 2.6 and 2.11 in the المستأجر module draft) before they appear in حدد الوكلاء.

Assign in tiers rather than all at priority 1. Put your primary team at priority 1 and your overflow or cross-trained staff at a higher number. Every agent at the same priority means every phone rings on every call, which trains people to ignore it.

Figure key, Add New الوكيل form​

  1. عنوان النموذج.
  2. Queue selector.
  3. حدد الوكلاء section, with its بحث field.
  4. الوكيل checkboxes.
  5. Priority field, with its lowest-number-first note.
  6. إلغاء button.
  7. **زر إضافة.