SUP 4.1 Review call scripts

• Open المشرف > المكالمات Scripts.
• Review the columns الاسم, Script, طوابير الانتظار, Updated and الإجراء.
• Use the row actions only on the script you intend.

العمود	المحتويات
الاسم	The script's name.
Script	The opening of the script text, truncated in the list.
طوابير الانتظار	The queues the script is assigned to, listed one per line. One script can serve several queues.
Updated	A relative age, for example 4 months ago, rather than a date.
الإجراء	Row controls.

Read the Updated column before a coaching conversation. An agent following a script that was rewritten last week is a training gap, not a performance problem. Note that the column gives a relative age only, so for anything that turns on exactly when the wording changed, open the script rather than trusting "4 months ago".

Figure key, المكالمات Scripts

1. مسار التصفح.
2. Left navigation, with المكالمات Scripts selected.
3. بحث المكالمات Scripts field.
4. Create المكالمات Script button.
5. الاسم column.
6. Script column.
7. طوابير الانتظار column.
8. Updated column.
9. الإجراء column.