SUP 4.2 Create a call script

Create المكالمات Script opens a dialogue with the same title.

1. Open المشرف > المكالمات Scripts.
2. حدد Create المكالمات Script.
3. أدخل Script الاسم, placeholder Enter script name.
4. أدخل complete agent-facing Script text, placeholder أدخل call script text....
5. Under Assign to طوابير الانتظار, use حدد Specific طوابير الانتظار to assign the script to the queues that need it.
6. حدد Save, or إلغاء.

Write the whole script, including the opening and the close. The agent sees this text and nothing else, so a script that starts mid-conversation leaves them improvising the two moments a customer remembers.

Include any wording your compliance position requires. A recording notification, a data-protection statement or a mandatory disclosure belongs in the script text where the agent cannot skip it, not in a separate training document.

Figure key, Create المكالمات Script form

1. عنوان النموذج.
2. Script الاسم field.
3. Script text area.
4. Specific طوابير الانتظار selector.
5. إلغاء button.
6. **زر حفظ.