SUP 1.4 الوكلاء tab, assign queue agents

The الوكلاء tab is the queue's staffing list. It holds an Add الوكيل button and a table with the columns الاسم, المهارات, Priority, State and الإجراءات.

1. Open the queue and select الوكلاء.
2. حدد Add الوكيل to assign an agent.
3. Review each agent's المهارات, Priority and State.
4. Use the row action to change an assignment.

Column	What it means
الاسم	The agent's name and their extension, shown on the line below it, for example Marcos Antunes الوكيل above 1013.
المهارات	The skills the agent holds, which determine which calls they can be offered (see SUP 5). A dash means none are assigned.
Priority	The order in which the agent is offered calls from this queue.
State	The agent's current availability. Observed values include Ready and Logout.