SUP 5.1 Review skills

1. Open المشرف > المهارات.
2. Use بحث skills to locate one.
3. Review Skill الاسم, Type and الإجراء.
4. حدد Add New Skill to create one.

On a tenant with no skills defined the list reads No skills found. That was the state of the reviewed tenant, which is also why the المهارات column on every queue agent row showed a dash (SUP 1.4).

المهارات are the piece most tenants skip, and then rebuild later. With none defined, every agent in a queue is interchangeable and the routing has nothing to work with. Define them before your agent population grows past the point where you can staff queues by hand.

Figure key, المهارات list

1. مسار التصفح.
2. Left navigation, with المهارات selected.
3. بحث skills field.
4. Add New Skill button.
5. Skill الاسم column.
6. **عمود النوع.
7. الإجراء column.