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PBX 9.1 Manage IVR audio

PBX 9.1 IVR Audio Library

  • Open PBX Manager > Audio Library.
  • Select IVR.
  • Use Search to locate an audio item, and Sort by Name or Sort by Audio File to order the list.
  • Review Name, Audio File and Action for each record. The empty state reads No Data Found.
  • Select Add New IVR to open the IVR creation process (see PBX 4.2).

Naming Best Practice. These are the greeting and menu files an IVR draws on. Name them for their content and their version, for example Main greeting, winter hours, so the IVR form's Audio File picker is readable.

Figure key, Audio Library, IVR​

  • Breadcrumb.
  • Left navigation, with Audio Library selected.
  • IVR tab, selected.
  • Call Recordings tab.
  • Voice Mails tab.
  • Search field.
  • Add New IVR button.
  • Name column.
  • Audio File column.
  • Action column.