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PBX 3.1 Review a group and set its details

PBX 3.1 Groups Overview

  • Open PBX Manager > Groups.
  • Use Search to locate an existing group.
  • Select a group in the left list to manage it.
  • If the list is empty, select Add New Group.

A selected group opens on three tabs: Overview, Members and Numbers & Extensions.

Overview holds two sections:

SectionContents
Group Information"Configure the basic settings and details for this group." Contains Group Name, placeholder Enter group name.
Features"Configure additional calling features and group capabilities." Contains Caller ID Prepend.

Three controls sit at the bottom: Cancel, Save Changes and Delete Group.

Caller ID Prepend is how an agent knows why the phone is ringing. It adds a marker to the caller ID shown on the handset, so a call arriving through the Support group is visibly different from a direct call. Set it on every group whose members also take direct calls.

Figure key, PBX Groups​

  • Breadcrumb.
  • Left navigation, with Groups selected.
  • Search field.
  • Group list, on the left.
  • Add New Group button.
  • Overview, Members and Numbers & Extensions tabs.
  • Group Name field.
  • Caller ID Prepend field.
  • Cancel, Save Changes and Delete Group buttons.