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2.9 Resend a user's credentials

Resend Credentials Modal

Resend Credentials Success

Use this when a user never received their original credential email, or lost it.

  • Open Tenant > Users.
  • Select the send icon (Resend Email) on the user's row. The Resend Credentials confirmation modal opens.
  • Select Confirm to resend the credentials to the user's registered email address.

Select Cancel to close the modal without sending anything.

On success a green notification appears at the top right reading "User credential email resend successfully." (this is the product's own wording). Select the X on the notification to dismiss it, or leave it and it clears itself after a few seconds.

If the user still receives nothing, check the Email Address on their record (see 2.10) before resending again.

Figure key, Resend Credentials modal​

  • Modal title, Resend Credentials.
  • Confirmation text.
  • Cancel button.
  • Confirm button.
  • Success notification, top right, "User credential email resend successfully.", with its X dismiss control.