SUP 4.1 Review call scripts

• Open Supervisor > Call Scripts.
• Review the columns Name, Script, Queues, Updated and Action.
• Use the row actions only on the script you intend.

Column	Contents
Name	The script's name.
Script	The opening of the script text, truncated in the list.
Queues	The queues the script is assigned to, listed one per line. One script can serve several queues.
Updated	A relative age, for example 4 months ago, rather than a date.
Action	Row controls.

Read the Updated column before a coaching conversation. An agent following a script that was rewritten last week is a training gap, not a performance problem. Note that the column gives a relative age only, so for anything that turns on exactly when the wording changed, open the script rather than trusting "4 months ago".

Figure key, Call Scripts

1. Breadcrumb.
2. Left navigation, with Call Scripts selected.
3. Search Call Scripts field.
4. Create Call Script button.
5. Name column.
6. Script column.
7. Queues column.
8. Updated column.
9. Action column.