SUP 4.2 Create a call script

Create Call Script opens a dialogue with the same title.

1. Open Supervisor > Call Scripts.
2. Select Create Call Script.
3. Enter the Script Name, placeholder Enter script name.
4. Enter the complete agent-facing Script text, placeholder Enter the call script text....
5. Under Assign to Queues, use Select Specific Queues to assign the script to the queues that need it.
6. Select Save, or Cancel.

Write the whole script, including the opening and the close. The agent sees this text and nothing else, so a script that starts mid-conversation leaves them improvising the two moments a customer remembers.

Include any wording your compliance position requires. A recording notification, a data-protection statement or a mandatory disclosure belongs in the script text where the agent cannot skip it, not in a separate training document.

Figure key, Create Call Script form

1. Form title.
2. Script Name field.
3. Script text area.
4. Specific Queues selector.
5. Cancel button.
6. Save button.