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SUP 1.1 Review the queue list and open a queue

SUP 1.1 Queue List

  • Select the Supervisor tile on the dashboard. The module opens on Queues.
  • Use Search to locate a queue.
  • Select a queue in the list to open it.

The queue opens on its Overview tab. A queue has five tabs:

TabWhat it configures
OverviewThe queue's name and type, its extensions and its phone numbers.
SupervisorWho supervises the queue and what they may do.
AgentsWho takes calls from the queue, with what skills and priority.
Caller ExperienceWhat the caller hears while waiting.
SettingsDistribution, timing, capacity, SLA, wrap-up, breaks and compliance.

Add New Queue sits on the queue list and opens the creation form (see SUP 1.7).

Figure key, Queues​

  • Breadcrumb.
  • Left navigation, nine items, with Queues selected.
  • Search field.
  • Queue list.
  • Add New Queue button.
  • Queue detail panel, opened on the Overview tab.
  • Tab row: Overview, Supervisor, Agents, Caller Experience, Settings.