INS 6.1 Review Salud de la voz
- Seleccione Salud de la voz.
- Seleccione Period to set the scope. All Time is one of the values it offers.
- Read the six measures: Total Llamadas, Avg Duration, Avg Silence, Avg Pause, Voice Stability and PSTN Grade.
- Review Audio quality breakdown and Quality by hour of day.
- Review Top acoustic performers.
- Scroll to Signal quality distribution and Salud de la voz metrics.
- Review Flags & Distribution and Recent Quality Alertas.
Quality by hour of day is the panel that finds network problems. Acoustic quality that degrades at the same hour every day points at contention on a line or a link, not at the agents working that shift.
Take your per-category figures from this page, not from the dashboard. The dashboard's Audio Quality Distribution can render a duplicate category label (see INS 2.3). The categories here are named individually.
Figure key, Salud de la voz
- Insights left navigation, with Salud de la voz selected.
- Period control, offering All Time among its values.
- Total Llamadas measure.
- Avg Duration measure.
- Avg Silence measure.
- Avg Pause measure.
- Voice Stability measure.
- PSTN Grade measure.
- Audio quality breakdown panel.
- Quality by hour of day panel.
- Top acoustic performers panel.
- Signal quality distribution panel.
- Salud de la voz metrics panel.
- Flags & Distribution panel.
- Recent Quality Alertas panel.