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3.4 Create an Agente de IA

Create New Agente de IA Modal

Selecting Add New Agente de IA opens the Create New Agente de IA modal, where you choose the type of agent to build.

Elija an agent type:

  • Voice Agente, an agent for voice interactions, answering and routing calls.
  • Chat Agente, an agent for text-based chat interactions.

Seleccione the card for the type you want. The selected card is outlined in orange.

  • Seleccione Continue to open the configuration wizard for that type.
  • Seleccione Cancelar to close the modal without creating an agent.

Selecting Voice Agente and then Continue launches the Create Agente wizard described in 3.4.1 to 3.4.5.

The Create Agente wizard. The voice wizard has five sequential stages, shown in the progress bar across the top of the page:

  • Identity & Persona
  • Agente Configuración
  • Knowledge Base
  • Intent and Routing
  • Test & Publish

Stages unlock in order. A stage in the progress bar becomes selectable only once the stage before it has been completed, so you cannot jump ahead. Save Draft is available at every stage, so you can stop and return later. The back arrow (<) at the top left leaves the wizard and returns you to the Agente de IA list.

Figure key, Create New Agente de IA modal​

  • Modal title, Create New Agente de IA.
  • Voice Agente card.
  • Chat Agente card.
  • Orange outline on the selected card.
  • Cancelar button.
  • Continue button.