SUP 2.2 Add an agent to a queue

Add Agente opens the Add New Agente dialogue.

1. Open Supervisor > Agentes.
2. Seleccione Add Agente.
3. Seleccione the Queue (Seleccione Option).
4. Use Buscar under Seleccione Agentes, and select the checkbox for each agent to add. The picker lists the tenant's agents by name.
5. Set Priority. The form states the rule itself: "Lowest priority number is offered calls first."
6. Seleccione Add, or Cancelar.

This form assigns existing agents to a queue. It does not create a person. An agent must already exist as a tenant user with telephony mapped (see 2.6 and 2.11 in the Inquilino module draft) before they appear in Seleccione Agentes.

Assign in tiers rather than all at priority 1. Put your primary team at priority 1 and your overflow or cross-trained staff at a higher number. Every agent at the same priority means every phone rings on every call, which trains people to ignore it.

Figure key, Add New Agente form

1. Título del formulario.
2. Queue selector.
3. Seleccione Agentes section, with its Buscar field.
4. Agente checkboxes.
5. Priority field, with its lowest-number-first note.
6. Cancelar button.
7. **Botón Añadir.