SUP 3.2 Create a disposition

Create Disposition opens a dialogue with the same title.

1. Open Supervisor > Llamada Disposition.
2. Seleccione Create Disposition.
3. Ingrese el Disposition Nombre, placeholder Enter name.
4. Ingrese el Descripción, placeholder Brief description of this disposition.
5. Set the Type. The field is marked mandatory with an asterisk, Type *, and shows Custom.
6. Seleccione Assign to Colas, placeholder Seleccione Colas, and choose the queues this disposition applies to.
7. If the outcome must reach an external system, complete Integration Configuración:
8. Ingrese el Webhook URL, placeholder https://api.example.com/webhooks/disposition. Its own helper text states: "POST request will be sent to this URL when disposition is applied".
9. Build the payload in JSON Builder.
10. Use Add variables to insert supported values rather than typing them.
11. Set Auth Type and the Auth details. The auth fields carry the placeholder e.g., https://api.example.com/v1/auth/token.
12. Set Retry, default 2 min, and Time out, default 5 min.
13. Seleccione Save, or Cancelar.

Figure key, Create Disposition form

1. Título del formulario.
2. Disposition Nombre field.
3. Descripción field.
4. Type selector.
5. Assign to Colas selector.
6. Webhook URL field.
7. JSON Builder area.
8. Add variables control.
9. Authentication controls.
10. Retry control.
11. Time out control.
12. Cancelar button.
13. **Botón Guardar.