SUP 4.2 Create a call script

Create Llamada Script opens a dialogue with the same title.

1. Open Supervisor > Llamada Scripts.
2. Seleccione Create Llamada Script.
3. Ingrese el Script Nombre, placeholder Enter script name.
4. Ingrese el complete agent-facing Script text, placeholder Ingrese el call script text....
5. Under Assign to Colas, use Seleccione Specific Colas to assign the script to the queues that need it.
6. Seleccione Save, or Cancelar.

Write the whole script, including the opening and the close. The agent sees this text and nothing else, so a script that starts mid-conversation leaves them improvising the two moments a customer remembers.

Include any wording your compliance position requires. A recording notification, a data-protection statement or a mandatory disclosure belongs in the script text where the agent cannot skip it, not in a separate training document.

Figure key, Create Llamada Script form

1. Título del formulario.
2. Script Nombre field.
3. Script text area.
4. Specific Colas selector.
5. Cancelar button.
6. **Botón Guardar.