SUP 5.1 Review skills

1. Open Supervisor > Habilidades.
2. Use Buscar skills to locate one.
3. Review Skill Nombre, Type and Acción.
4. Seleccione Add New Skill to create one.

On a tenant with no skills defined the list reads No skills found. That was the state of the reviewed tenant, which is also why the Habilidades column on every queue agent row showed a dash (SUP 1.4).

Habilidades are the piece most tenants skip, and then rebuild later. With none defined, every agent in a queue is interchangeable and the routing has nothing to work with. Define them before your agent population grows past the point where you can staff queues by hand.

Figure key, Habilidades list

1. Ruta de navegación.
2. Left navigation, with Habilidades selected.
3. Buscar skills field.
4. Add New Skill button.
5. Skill Nombre column.
6. **Columna Tipo.
7. Acción column.