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PBX 5.2 Create an office-hours strategy

PBX 5.2 Create Heures d'ouverture Strategy Form

A strategy is built across three tabs, Heures d'ouverture Strategy, Office Holidays and Incoming Appel Handling, each with its own SAVE.

  • Open Gestionnaire PBX > Heures d'ouverture and select Add New Heures d'ouverture Strategy.
  • Saisissez le strategy Nom. The placeholder shows the expected form: Enter Strategy Nom (e.g. Regular Business Hours).
  • Under Heures d'ouverture, "Manage your organization's business hours", choose the operating pattern:
    • 24 hours Open Office, for a continuously staffed operation.
    • Custom Heures d'ouverture, to define specific operating periods.
  • Selecting Custom Heures d'ouverture reveals a Day list covering Monday through Sunday, plus a Closed For Lunch Hours option. Set the operating periods for each day.
  • Sélectionnez SAVE.

Lunch is a separate schedule state, not a gap in the day. Selecting Closed For Lunch Hours here is what makes the Lunch Hours routing state on the Incoming Appel Handling tab (PBX 5.4) reachable. Set the two together, or you will configure a lunch route that never fires.

Set the schedule in your own operating timezone and confirm it. A schedule an hour out sends every early call to the closed-hours route, which reads to a customer as an organisation that does not answer its phone.

Figure key, Heures d'ouverture Strategy​

  • Strategy Nom field.
  • 24 hours Open Office option.
  • Custom Heures d'ouverture option.
  • Per-day period controls, shown when Custom Heures d'ouverture is selected.
  • **Bouton Enregistrer.