SUP 4.1 Review call scripts

• Open Superviseur > Appel Scripts.
• Review the columns Nom, Script, Fichiers d'attente, Updated and Action.
• Use the row actions only on the script you intend.

Colonne	Contenu
Nom	The script's name.
Script	The opening of the script text, truncated in the list.
Fichiers d'attente	The queues the script is assigned to, listed one per line. One script can serve several queues.
Updated	A relative age, for example 4 months ago, rather than a date.
Action	Row controls.

Read the Updated column before a coaching conversation. An agent following a script that was rewritten last week is a training gap, not a performance problem. Note that the column gives a relative age only, so for anything that turns on exactly when the wording changed, open the script rather than trusting "4 months ago".

Figure key, Appel Scripts

1. Fil d'Ariane.
2. Left navigation, with Appel Scripts selected.
3. Rechercher Appel Scripts field.
4. Create Appel Script button.
5. Nom column.
6. Script column.
7. Fichiers d'attente column.
8. Updated column.
9. **Colonne Action.