SUP 4.2 Create a call script

Create Appel Script opens a dialogue with the same title.

1. Open Superviseur > Appel Scripts.
2. Sélectionnez Create Appel Script.
3. Saisissez le Script Nom, placeholder Enter script name.
4. Saisissez le complete agent-facing Script text, placeholder Saisissez le call script text....
5. Under Assign to Fichiers d'attente, use Sélectionnez Specific Fichiers d'attente to assign the script to the queues that need it.
6. Sélectionnez Save, or Annuler.

Write the whole script, including the opening and the close. The agent sees this text and nothing else, so a script that starts mid-conversation leaves them improvising the two moments a customer remembers.

Include any wording your compliance position requires. A recording notification, a data-protection statement or a mandatory disclosure belongs in the script text where the agent cannot skip it, not in a separate training document.

Figure key, Create Appel Script form

1. Titre du formulaire.
2. Script Nom field.
3. Script text area.
4. Specific Fichiers d'attente selector.
5. Annuler button.
6. **Bouton Enregistrer.