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BRD 2.5 Create SMS Kempen, stage 2 of 4, Audience

Stage 2 does two jobs on one page: it picks the recipients and it composes the message.

Pilih the contact list​

  1. Open the Pilih Senarai Kenalan dropdown, placeholder Pilih a contact list.
  2. Pilih a list. Every option shows its size in the form Test_1 (6 contacts), so you can confirm the audience before you commit to it. Helper text reads "Pilih which contact list to target".

Selecting a contact list is what unlocks the rest of the stage. Until a list is chosen, the whole Compose Message block below, both of its tabs and every control inside it, is dimmed and will not respond to a click. There is no on-screen message explaining this. If the composer appears frozen, you have not selected a contact list yet.

Check the contact count before you go further. Several lists on a typical tenant show (0 contacts). A campaign built on an empty list completes the wizard and sends it to nobody.

Compose the message​

The composer has two tabs, Compose Message and Pilih Template. Compose Message is active by default.

On the Compose Message tab:

ControlWhat it does
Message ContentThe message body. Text area, placeholder Masukkan SMS message.
Insert PlaceholderOpens a Placeholders panel offering four merge fields. See the table below.
UnicodeOn/off switch that changes the character budget per message fragment. See the note below.
Character counterLive, below the message body. Reads Fragments, Total characters, and characters remaining, for example 160 characters left (GSM).

Placeholders - Selecting Insert Placeholder opens a panel headed Placeholders with four entries. Selecting one inserts its token into the message body.

EntryToken inserted
First Nama{First Nama}
Last Nama{Last Nama}
Email{Email}
Telefon Nombor{Telefon Nombor}

On the Pilih Template tab:

  1. Pilih Pilih Template.
  2. Use Cari by name to find a template.
  3. Pilih a template to load it into the message body. The tab's own instruction reads "Pilih a template to use for your message. You can customize it after selection."

Preview the message​

The right of the page holds a Preview panel.

  1. Pilih the handset to preview on from the device dropdown. The options are Iphone and Android.
  2. Pilih Generate Preview.

The preview renders the message as it will appear in a conversation, with a sender number, a date heading and the message body.

Generate Preview also validates your placeholders. If a placeholder in your message cannot be resolved against the selected contact list, the preview reports "These fields are missing" and lists the offending tokens, for example {First Nama}, with a Close control. Treat this as a blocking warning: those recipients will receive the raw token instead of a value. Either populate the field on the contact list or remove the placeholder.

  1. Pilih Next Step to move to Schedule, or Kembali to return to Kempen Details.

Figure key, Create SMS Kempen, stage 2​

  1. Stage indicator with Audience active.
  2. Pilih Senarai Kenalan dropdown, each option showing its contact count.
  3. Compose Message tab, active by default.
  4. Pilih Template tab.
  5. Message Content body field.
  6. Insert Placeholder control.
  7. Unicode switch.
  8. Character counter, showing Fragments, Total characters and characters remaining with the (GSM) or (Unicode) label.
  9. Preview panel.
  10. Device dropdown, Iphone or Android.
  11. Generate Preview button.
  12. Kembali and Next Step buttons.