SUP 2.2 Add an agent to a queue

Add Ejen opens the Add New Ejen dialogue.

1. Open Penyelia > Ejen.
2. Pilih Add Ejen.
3. Pilih the Queue (Pilih Option).
4. Use Cari under Pilih Ejen, and select the checkbox for each agent to add. The picker lists the tenant's agents by name.
5. Set Priority. The form states the rule itself: "Lowest priority number is offered calls first."
6. Pilih Add, or Batal.

This form assigns existing agents to a queue. It does not create a person. An agent must already exist as a tenant user with telephony mapped (see 2.6 and 2.11 in the Penyewa module draft) before they appear in Pilih Ejen.

Assign in tiers rather than all at priority 1. Put your primary team at priority 1 and your overflow or cross-trained staff at a higher number. Every agent at the same priority means every phone rings on every call, which trains people to ignore it.

Figure key, Add New Ejen form

1. Tajuk borang.
2. Queue selector.
3. Pilih Ejen section, with its Cari field.
4. Ejen checkboxes.
5. Priority field, with its lowest-number-first note.
6. Batal button.
7. **Butang Tambah.