SUP 3.2 Create a disposition

Create Disposition opens a dialogue with the same title.

1. Open Penyelia > Panggilan Disposition.
2. Pilih Create Disposition.
3. Masukkan Disposition Nama, placeholder Enter name.
4. Masukkan Penerangan, placeholder Brief description of this disposition.
5. Set the Type. The field is marked mandatory with an asterisk, Type *, and shows Custom.
6. Pilih Assign to Barisan Giliran, placeholder Pilih Barisan Giliran, and choose the queues this disposition applies to.
7. If the outcome must reach an external system, complete Integration Tetapan:
8. Masukkan Webhook URL, placeholder https://api.example.com/webhooks/disposition. Its own helper text states: "POST request will be sent to this URL when disposition is applied".
9. Build the payload in JSON Builder.
10. Use Add variables to insert supported values rather than typing them.
11. Set Auth Type and the Auth details. The auth fields carry the placeholder e.g., https://api.example.com/v1/auth/token.
12. Set Retry, default 2 min, and Time out, default 5 min.
13. Pilih Save, or Batal.

Figure key, Create Disposition form

1. Tajuk borang.
2. Disposition Nama field.
3. Penerangan field.
4. Type selector.
5. Assign to Barisan Giliran selector.
6. Webhook URL field.
7. JSON Builder area.
8. Add variables control.
9. Authentication controls.
10. Retry control.
11. Time out control.
12. Batal button.
13. **Butang Simpan.