SUP 4.2 Create a call script

Create Panggilan Script opens a dialogue with the same title.

1. Open Penyelia > Panggilan Scripts.
2. Pilih Create Panggilan Script.
3. Masukkan Script Nama, placeholder Enter script name.
4. Masukkan complete agent-facing Script text, placeholder Masukkan call script text....
5. Under Assign to Barisan Giliran, use Pilih Specific Barisan Giliran to assign the script to the queues that need it.
6. Pilih Save, or Batal.

Write the whole script, including the opening and the close. The agent sees this text and nothing else, so a script that starts mid-conversation leaves them improvising the two moments a customer remembers.

Include any wording your compliance position requires. A recording notification, a data-protection statement or a mandatory disclosure belongs in the script text where the agent cannot skip it, not in a separate training document.

Figure key, Create Panggilan Script form

1. Tajuk borang.
2. Script Nama field.
3. Script text area.
4. Specific Barisan Giliran selector.
5. Batal button.
6. **Butang Simpan.