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SUP 1.1 Review the queue list and open a queue

SUP 1.1 Queue List

  • Pilih the Penyelia tile on the dashboard. The module opens on Barisan Giliran.
  • Use Cari to locate a queue.
  • Pilih a queue in the list to open it.

The queue opens on its Gambaran Keseluruhan tab. A queue has five tabs:

TabWhat it configures
Gambaran KeseluruhanThe queue's name and type, its extensions and its phone numbers.
PenyeliaWho supervises the queue and what they may do.
EjenWho takes calls from the queue, with what skills and priority.
Panggilaner ExperienceWhat the caller hears while waiting.
TetapanDistribution, timing, capacity, SLA, wrap-up, breaks and compliance.

Add New Queue sits on the queue list and opens the creation form (see SUP 1.7).

Figure key, Barisan Giliran​

  • Jejak Navigasi.
  • Left navigation, nine items, with Barisan Giliran selected.
  • Cari field.
  • Queue list.
  • Add New Queue button.
  • Queue detail panel, opened on the Gambaran Keseluruhan tab.
  • Tab row: Gambaran Keseluruhan, Penyelia, Ejen, Panggilaner Experience, Tetapan.